PMP252: Bomb-Proof Constructive Feedback with Chris Zervas

Leadership requires relationships, understanding others, and negotiating through conflicts. This week I am privileged to share a conversation from Chris Zervas about his book, Bomb-Proof Constructive Feedback.

Chris Zervas helps busy leaders improve their communication, leadership and employee engagement to impact their organization’s bottom line.

Chris’s trainings have helped organizations increase efficiencies, productivity, and retention valued at hundreds of thousands of dollars by his clients.

From Army National Guard Bureau, US Bank, and ConocoPhillips to small family owned businesses, Chris empowers leaders to communication relationally rather than transactionally. He is the author of the book, Bomb-Proof Constructive Feedback, and received his Master’s Degree in Communication from Wheaton College after graduating from the University of Oklahoma as a student/athlete. He has served two college communication faculties, worked in fundraising for over 10 years and has been trained in conflict resolution by the Administrative office of the courts of the Supreme Court of Oklahoma. Chris is a Cherokee Citizen and lives in Oklahoma with his wife and five children.

In this episode, we discuss several takeaways, including:

  • Knowing the right time, setting, and delivery for giving critical feedback
  • Using praise and constructive criticism as leadership tools
  • Minimizing stress and major confrontation through effective communication
  • Knowing what must be present for feedback to be effective

Now It’s Your Turn

What are ways you are cultivating strong relationships with others so that hard conversations happen within the context of mutual trust? What is one practical step you take in the days ahead to reach out to others (before a conflict) so that you are building bridges that may help later (during a conflict)? Listen to the episode for even more takeaways!

More information about Chris Zarvas and his keynote speaking, employee development and coaching can be found at

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William D. Parker
William D. Parker